For better and faster service, Please write the subject of the email like this: Order ID+ Country(EU country) +Problem type (shipping information, quality problem, other problems). For example, if you are from Italy, and you want to know the shipping information, the subject of the email should be:ExxxxxxxxxxCN, Italy, shipping information.
Note:We recomend that you contact us directly via our service email with the necessary photos or videos. E-mail: support@fluencebike.com
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Note: If you have any questions or concerns, please feel free to contact us at support@fluencebike.com. We look forward to hearing from you.