Privacy Policy

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Effective Date: [2025/01/10]

This Privacy Policy explains how FLUENCE (“we,” “us,” or “our”) handles your personal information and data. It applies to all products, services, and websites offered by FLUENCE and its affiliates, collectively referred to as the “services.” By using our services, you agree to this policy.

1. What Do We Do With Your Information?

When you purchase something from our store, we collect the personal information you provide, such as your name, address, email address, and payment details, as part of the buying and selling process.

Order Fulfillment: This information allows us to process your order, verify your payment, and deliver the products.
Identity Verification: To protect against fraud, we use a third-party secure fraud-checking platform.
Browsing Information: When you browse our store, we may collect your computer’s internet protocol (IP) address to better understand your browser and operating system.
Marketing: With your permission, we may send you emails about our store, new products, promotions, and updates.

2. Consent

a. How Do We Obtain Your Consent?
When you provide personal information to complete a transaction, verify your payment, place an order, or arrange for a return, you consent to its collection and use for these purposes.

For secondary purposes, like marketing, we will ask for your explicit consent or provide an option to opt out.

b. How Do You Withdraw Your Consent?
If you change your mind after opting in, you may withdraw your consent for us to contact you or collect and use your information. To do so, please contact us at [Insert Contact Email].

3. Disclosure

We may disclose your personal information:

If required by law.
If you violate our Terms of Service.

4. Payment Platform

Our store uses a third-party Payment Platform to process transactions securely and efficiently.

a. Data Storage
Your data is stored securely by the Payment Platform’s data storage systems. The platform uses industry-standard encryption methods to protect your information.

b. Payment Information
If you use the Payment Platform to complete your purchase, your credit card information is encrypted in compliance with the Payment Card Industry Data Security Standard (PCI-DSS).
Your transaction data is stored only as long as necessary to complete your purchase. After the transaction is finalized, the information is deleted securely.

For more information, please review the Payment Platform’s Privacy Policy.

5. Third-Party Services

We may use third-party providers to perform specific functions (e.g., payment processing or delivery). These providers collect, use, and disclose your information only as necessary to perform their services.

a. Third-Party Privacy Policies
We recommend reviewing the privacy policies of these providers to understand how your information is handled.

b. Jurisdictional Laws
If a provider is located in a different jurisdiction, your information may be subject to the laws of that jurisdiction. For example, transactions processed in the United States may fall under U.S. laws like the Patriot Act.

Once you leave our site or are redirected to a third-party application, this Privacy Policy no longer applies.

6. Security

We implement industry-standard practices to protect your personal information.

Encryption: We use Secure Socket Layer (SSL) technology to encrypt sensitive data.
Storage Security: Your information is stored securely with AES-256 encryption.
While no method of transmission over the internet is 100% secure, we follow all PCI-DSS requirements and apply additional best practices.

7. Cookies

We use cookies to improve your experience on our site. Some cookies we use include:

_session_id: Tracks your session (referrer, landing page, etc.).
cart: Stores items in your cart.
_secure_session_id: Maintains secure sessions.
You can manage your cookie preferences in your browser settings.

8. Age of Consent

By using this site, you confirm that you are at least the age of majority in your jurisdiction, or you have provided consent for any minor dependents to use this site.

9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated “Effective Date.” Significant updates will be communicated via email or a notice on our website.

10. How Do We Use the Information We Collect?

We use the information collected to:

Personalize your experience and deliver content and products you may be interested in.
Improve our customer service and respond to inquiries.
Process transactions quickly and efficiently.
Send marketing emails (if opted in).

11. How Can You Opt-Out or Modify Information?

To unsubscribe from marketing emails, click the “unsubscribe” link in our emails or update your preferences in your account. To delete your account information, log into your account and remove your details.